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Importance of Knowing Each Other Well

Whether it is in a work or social setting, we form relationships.  Typically, we associate with individuals based upon a "common bond" that is shared mutually.  Despite that common bond, we will experience and encounter differences that may result in minor or even severe conflict.

Having had the good fortune and blessing of being with the same employer for close to 30 years, I have had the opportunity of meeting and working with many lawyers.  In those cases that I have had to deliver a message they did not want to hear or own up to a mistake impacting one of their clients, I was always felt more at ease if (i) I had actually met them face-to-face (ii) assisted them in the past or (iii) established a working relationship with them.

I recall an instance a few years back when I sent an e-mail to 4 firm partners asking them who should be in charge of a client.  My only goal was to update our records.  Little did I know that I had unwittingly set off a firestorm as all 4 partners began debating over this.   Of the 4 partners, I only knew one -- that should have stopped me in my tracks.  A senior partner who I have known for many years, and not one of the 4, called to advise me of this swirl.  Before I could say anything, his words were "I know you and know what you were trying to do".  He gave me some advice as to my next steps to calm everyone down.  I can think back to hearing similar words from other partners in the firm when I had inadvertently created a problem or made a mistake.  That long-term relationship and familiarity enabled the lawyers to be more forgiving in their response.

My key point here is that for individuals to work together successfully and work through conflicts that arise, it so much easier if you know each other and well.  This is not to say that conflicts resolution will be easy -- it never is.  It is so much easier if the conflicted parties know each other well, are invested in each other, and have a comfort level with each other to facilitate resolution.  This familiarity is the basis of trust.

In this high tech world of texting, cell phones, and social networks, I believe it will be more difficult to attain this comfort level.  Plus, we face the added challenge of having our text misconstrued by the reader who will not have the benefit of our facial expressions and hearing our voice inflections.

Motivation 2.0

Currently, I am listening to Daniel H. Pink's book "Drive" which discusses what motivates individuals, particularly in the workplace.

What really grabs my attention is Mr. Pink's assertion, like other management writers, is that the American workplace continues to use industrial age management principles in an information age.   The carrot and stick approach, Motivation 2.0 as he refers to it, of monitoring, threatening, and rewarding with extra money workers is still the chosen approach.   Mr. Pink asserts that psychological science knows that there is a much needed change and better way; it's just that business has not embraced this need for change, or Motivation 3.0. 

As I continue to listen and re-listen to this new 3.0 approach, I am taken by how I, too, have been operating under some aspects of the 2.0 model.  Mr. Pink, a trained economist and lawyer, talks about the need for business to turn to R-O-W-E which translates into Results Only Work Environment.  In other words, don't focus on individuals' hours, schedules, etc. but rather on the results they achieve.  This is a major shift for controlled-minded managers in today's world who think toward the short-term.

I believe that in today's information era, we have the tools and technology to deliver extraordinary results.  We have a mindset issue among our workers that needs to change.  Business leaders need to study, embrace, and apply new motivation principles to change this mindset and enable workers to grow and prosper in this information era. 

JFK - Myth versus Reality

To date, he was America's youngest elected President.  Theodore Roosevelt was younger when he succeeded William McKinley who had been assassinated by an anarchist.

In public, JFK personified youth, vigor, and charm.  Many have written about his charisma and intellect.  He had a young wife and family.  The press and TV media scrambled to get a picture of or film on this telegenic President and his family.

The American press was drawn to his wit, humor, and quick intellect.  I recall flipping through Time and Newsweek magazines from the 60's to see how political cartoonists always drew JFK in a very flattering manner:  slender build; perfect hair; nice fitting suits; and always smiling.

As we have come to know, JFK was not the picture of health in private often walking around the White House on crutches.  His storybook family seemed to have been a front for a very promiscuous lifestyle.  He could quickly lose the charm and affability while in the Oval Office.

My earliest recollection of JFK was watching a televised press conference in which he smiled alot and made the reporters laugh.  Having been trained as a journalist and won a Pulitzer Prize himself, he seemed at ease with the press.  I was disappointed to later find out that the quips and apparent witticsm of JFK was staged as questions had been provided specific reporters in advance.

The scenes of his young daughter Caroline and their pet dogs running out to greet JFK disembarking from the Marine helicopter on the White House lawn were also staged. 

Given all that I have read over the years on this President and his family, I have come to wonder how much of him and his persona was actually real.  Perhaps he and the American TV media helped to usher in the era of staging public events down to the very minute details. 

As President, his record was mixed and incomplete.  Some would argue that his public persona and presidency was enlarged in death beyond his actual life.  Some would say his vision for landing a man on the moon was the clarion call that inspired our nation to literally reach for the stars.

Regardless of one's political persuasion and views of JFK, we know this:  as the inexorable march of time continues, current events and recent history will crowd out JFK and relegate him to the back pages of history just like the names of McKinley, Coolidge, Cleveland, and many others.  In 2013, it will have been 50 years since JFK died. 

Triangles - Part 4 (pushback and exit)

Previous blogs have discussed how triangles form and how we can get pulled into them.  Though we may be sensitive to and alert about their entangling possibilities, becoming part of a triangle is at times inevitable.  So, how do we get out of them?

Obviously, one approach is to avoid them altogether.  When Person A comes to you and starts talking about Person B, stop Person A and suggest that they go to Person B directly and talk through the issues.  Further, advise that you will check with Person B within 24 hours to ensure that this conversation has occurred.

This accomplishes a few important things:

1.  puts Person A on notice that you do not want to part of a triangle

2.  lets Person A know that such behavior will not be tolerated

3.  sets the example for others to emulate

4.  sets the stage for a triange-free environment

5.  provides you with intrinsic and extrinsic credibility

So, if we have not been able to avoid a triangle, how do we exit?  Here are some suggestions:

1.  suggest that you, Person A and Person B go to a neutral site, like a conference room

2.  advise both Person A and Person B that you no longer will listen to their comments about each other without the both of them present

3.  stress that such behavior is detrimental to the team, organization, culture, etc. and does not foster trust

4.  exhort both Person A and B to talk through their differences in respecful manner devoid of anger and other harmful emotions

5.  stress both Person A and B to look at the facts and evaluate how both individuals can work out a solution

6.  encourage both Person A and B to engage in problem-resolution discussion devoid of:
     a.  emotional charges and countercharges
     b.  interrupting each other
     c.  personal attacks
     d.  bringing in unrelated issues

7.  encourage both individuals to commit to understanding each other's point of view (seek first to understand, then be understood as per Dr. Stephen R. Covey)

8.  advise both Person A and B that you will follow-up with them in 2 weeks to see how things are going and are willing to bring in professional assistance such as HR and/or a counselor. 

9.  finally, encourage both Person A and B to avoid triangles in the future and address differences with each other

This concludes the series of blogs on triangles.  Now comes the hard part: practicing what I have blogged and doing so consistently.  Blogging is easier than doing.   As to references, I have seen the Holy Scriptures, particularly Proverbs and the Book of James, contain many nuggets of wisdom in the realm of human relationships.

Another reference: "Difficult Conversations: How to Discuss What Matters the Most".  For more, click here.

My Father's Lessons - Equality to All

Shortly after his return from Viet Nam, my father joined Jacob J. Pearson VFW Post 637 in Hopewell, VA.  Given his personality to take charge, he eventually chaired the Post's annual Memorial Day Parade.  The parade started in downtown Hopewell, went down City Point Road, and ended at the City Point National Cemetary.  Seeing him calling the shots to ensure that the marching bands and floats were in place made me feel proud.  Each year, the VFW also coordinated a memorial service at the cemetary complete with a military speaker and local minister to offer up the invocation and benediction.

As he sat in the audience this one year, my father noticed that those within the cemetary gates were all white.  He further noticed that African-American families had arrived at the cemetary but waited outside of its gates as if they did not feel welcome nor it appropriate to join the assembled audience.

My father often shared how this scene touched him.  For interred in this national cemetary were Americans of all ethnicities and religious denominations.  All these brave men and women had family members who mourned their loss.  Yet, they felt compelled to wait and honor their fallen family members after the ceremony concluded.

I am certain that my father reflected upon how he could change this  He once shared with me how his heart had been softened toward African-Americans from a childhood experience in which he witnessed violent discrimination.

The following Memorial Day, he invited a Black minister to offer up the prayers at the cemetary.  In sitting in the audience that day, my father saw how at least for this one moment in time, that community was one in honoring those who made the supreme sacrific for their country.  I often like to think that perhaps some of fallen were peering down from above that day, nodding in approval, and saying to each other "now, this is why we fought and died",  to see a land where there is equality, unity, and harmony. 

I am very proud of my father for the stand that he took and the example he set.  To this day, I find myself reaching out those individuals of all races, particularly African-Americans who still experience discrimination in our society.  It is my way to honor my father's lesson on eqality but also to heed my Savior's commandment "as I have loved you, love one another". 

A Father's Wisdom

My father imparted many life lessons on me.  Regrettably, I did not learn and apply most of them consistently throughout my life. 

Recently, I was reminded , though, of one of those nuggets:  always leave for your appointment in sufficient time to arrive early.  This will enable one to address any unexpected issues.  A Drill Seargent at Ft. Jackson's caveat was always "Be here on time.  Don't be coming.  Else...."

Yesterday, I had to conduct a demo in a conference room.  When setting up my laptop for the demo, it froze up.  I had to reboot and reset everything.  Thanks to arriving 10 minutes early, I was ready for the demo 2 minutes before the attendees arrived.  Otherwise, I would have kept them waiting and consumed their valuable time.  Thanks dad for this advice. 

Fathers: impart such life lessons on your children.  Who knows they just may apply them from time to time and make you proud!

FDR's legacy -- myth versus reality

Let's take a break from triangles for now.

A long time ago and in a far away place such as Hopewell Middle School, I was in Mrs. Mahaney's U.S. History Class.  It was 4th period, right before lunch time and my mind often strayed to what was for lunch.  In the spring, we finally got to the 1900's, past WWI, and into the Great Depression.

I recall how Mrs. Mahaney portrayed President Franklin Delano Roosevelt (FDR) as a savior to the US economy and our standard of living; how his "New Deal" policies made things better for all Americans; and, that his ebullient self-confidence gave the beleaguered nation hope in time of despair.  Photographs of FDR with his chin raised in the air with his ubiquitous cigarette holder clenched between his teeth portrayed the image of supreme self confidence.  Even his name sounded majestic.  Like JFK years later, FDR had a public persona the belied quite a different private reality.

I walked away from that class and into my adult life viewing FDR as the man who saved our country and also led it through WWII.  I looked upon President Hoover as a complete dunce.

Well, years later I have come to understand better that FDR was not universally accepted in his day as a great savior; that he had many detractors; that he had no plan whatsover to attack the Great Depression; and, how some economists now believe that his "alphabet soup" of social programs (WPA, CCA, NRA, etc.).  I have come to discover that many were beginning to question at the time whether capitalism would survive.

Currently, I am listening to Jim Powell's book that offers a contrarian view on FDR.  For more click here.

Perhaps FDR's greater legacy was his leadership through WWII and his reaching out to Americans via his "Fireside Chats".   Regardless, he led our nation through extraordinary times, "No Ordinary Times" is how Doris Kearns Goodwin described them in her Pulitzer prize winning work. 

Triangles - Part 3 (how to avoid)

It is easy to become part of a triangle -- far too easy. 

Not being a trained psychologist, I can only rely upon actual experience and basic introductory studies on the topic.  Plus, I can draw upon the many mistakes I have made in this realm. 

Quite specifically, Patrick Lencioni's work entitled "Five Dysfunctions of Team" provides some insight on the general concept of triangles though not dedicated to the topic exclusively.  For more information on this work, click here.

A few people I have known over the years have tactfully and gracefully avoided the triangle trap.  I have observed how they will do any or all of the following:

1.  neither agree nor disagree with Person A's comments about Person B

2.  ask Person A if they had talked directly to Person B about this

     a.  if not, suggest that Person A talk to Person B immediately and report back that have done so

     b.  if so, inquire as to how it went and if any further follow-up or intervention is needed

3.  If the matter between Persons A and B is personal, not job-related, state that to Person A while:

     a.  stressing the importance of respecting each other despite the disagreement(s)

     b.  ensuring that the lines of communication remain open

     c.  reiterate that the work environment and job performance must not be impacted adversely by this personal issue

     d.  remind Person A that work conflict and disagreement are inevitable.  It is how they get addressed will determine that relationship's health and that of the team/organization.

The key is not to be pulled in unwittingly.  Yet, it is important for Person C to understand, particulary those in leadership positions, when intervention is necessary for the greater good.  Finally for today do not allow Person A to share what Person B may have said about you.  This will only serve to get you upset, emotionally involved, and voila, into triangle feet first. 

Tomorrow -- how to get out of the triangle once you have been pulled in or entered unwittingly.

Triangles - Part 2

Why do we form triangles?  As mentioned in Part 1, we as humans often seek affirmation that we are right.  Often, we will go to an individual who rarely disagrees with us, seeking affirmation as opposed to an honest asseessment.  It is painful to hear candid feedback, particularly from others who deem us or our actions to be wrong.  We would much rather seek the affirmation than to face the person directly.   Think of the work hours lost due to trianguler behavior. 

Without researching this extensively, I believe that such behavior can be traced back to our childhood.  We don't like our father's answer, then we go to our mother, and vice versa.

In high school, if we took an interest in a certain member of the opposite sex, what did we do?  Typically, we went to a third person to see what we could find out or whether there was any mutual interest.  After all, we guys as teenagers took rejection hard.  Before we asked someone out on a date, we needed to know the probability of acceptance.  Funny behavior but something we learned early on and stuck with into our adult life.

Hence, triangles worked well for us throughout our lives, why not keep availing ourselves to them?  For many of us, we never really left high school from on certain behavioral fronts. 

In Part 3, we will continue looking at trinagles.  My theory based upon recent studies is that triangles flourish in the workplace due the lack of trust and our reluctance to confront each other in earnest dialogue.  More later.

Getting Caught Up in a Triangle - Part 1

We all have been caught up in them.  Many times, we unwittingly create the triangle ourselves or are pulled into one and often many. The triangle to which I am referring is the 3-way network created via a disagreement or otherwise negative issue, particularly in the workplace.

Unfortunately, it is a natural reaction when we feel slighted, injured, or aggrieved to seek justification for and affirmation of our feelings from others.  

How many times have you been approached by Person A who has an issues with Person B?  You become Person C.  Most times, we try to remain neutral or side with Person A until Person B approaches and shares their version of the incident.  The two individuals who have the issue, Persons A and B, should be working it out between themselves have brought you in.  Sound familiar?  I know I have played all three roles over the years in my many triangles.  Why?  The vast majority of us loathe conflict and seek an intermediary or a sounding board.

From personal experience, attempting to be the mediator or peacemaker is often fraught with risk and makes one susceptible to crossfire.  My one big life lesson from this experience? Always remember that there are 3 sides to a story:  yours, mine, and somewhere in between, the truth.

Many times, particularly in the workplace, someone is the annointed Person C due to their objectivity, fairness, integrity, and wisdom.  They, too, perpetuate triangle creation whether they realize it or not. 

These triangles occur not only in the office setting but also in our personal life.  They pop up at home, between siblings, roommates, and even in a church or association setting. 

In coming blogs, I'll post thoughts on how can we can streer clear of or even work to minimize triangular behavior in the workplace. 

Whither Interoffice mail envelopes?

For years, these envelopes have been as ubiquitous as file folders and paper clips.

I remember the days of returning from vacation only to see my in-box stacked full of such interoffice mail.  Now, that in-box has been replaced with an overflowing e-mail in-box.

This morning I had to fill out and submit a reimbursement request funds from my individual health care spending account.  I abhor this manual, labor intensive process that consists of multiple and inefficient steps.  Having gone through these laborious steps and in order to send this to HR, I had to locate an interoffce envelope in my drawers: none found.  I went to my colleagues' desk in search of that all important delivery tool.  I would have been better off to walk the request down myself. 

After 5 minutes of searching, I was able to locate one, fill it out, and place it in my out-box.   Once it gets picked up, the request goes into a black hole.  I do know whether the recipient received it and when he/she has processed it. 

All in all, a simple request process took over 10 minutes to complete.   My frustration was only exacerbated by being unable to locate this all important envelope.  Talk about a process that cries out for automation!

Finally, will there be a demand for these envelopes in the future?  I suspect some. 

Grilling out in February

Today, we experienced a rare, sunny, and mild Saturday.  Lynn had to work.  So, I wanted to grill out something for her mother and the nurse.

Combining the convenience of a gas grill coupled with the absence of flying bugs and other nuisances made for a very fun and relaxing grilling experience.  I enjoyed myself so much that I grilled more hamburgers and hot dogs for their lunch tomorrow. 

Of course, they will be glad when I return to work on Monday and are free for burgers and hot dogs!

"Maybe I'll Pitch Forever"

This was the title to the autobiography of Satchell Paige.  He was the great pitcher of the Negro Leagues era of baseball, a time when our nation and sports was sadly segrated. 

His friend and teammate, Buck O'Neill, likes to tell the story of when they played together.  He recounts the story of when they were playing in the Negro League's equivalent of MLB's World Series.  It was the bottom of the 9th inning.  Paige and O'Neill's team was hanging on to a 1-0 lead.  Satchell was mowing the down the opposing hitters all day.  With Satchel Paige, all he needed was one run. 

Paige was on the mound and O'Neill was guarding the 3rd base line to watch an extra base liner.  There were two outs when an opposing hitter sent a line drive into the gap and stretched a double into a triple.  Satchell called O'Neill over and here is the paraphrased conversation:

Paige:  "Buck, do you know what I'm gonna do?"

O'Neill:  "Satch, I guess you're gonna strike this last guy out and we gonna get to the clubhouse, take a shwoer, and celebrate by drinking a few cold ones".

Paige:  "Nope.  I'm gonna walk the next guy and then the next guy to load 'em up"

O'Neill: "Why you wanna do that for, Satch?  We don't need a double play.  Just a strikeout like you been doing all day"

Paige:  "If I walk these first two, then I'll have to face Josh Gibson.  Everyone talks about him as the best hitter in baseball.  We all know I'm the best pitcher.  So, let's load 'em up and let's see who's better".

O'Neill:  "Okay, Satch, if that's what you want" (as O'Neill shook his head and walked incredulously back to Third Base)

Paige walked the next two batters and faced the great Josh Gibson.  In three pitches, Paige struck out Gibson and proved for that day he was the better of the two.

The last line of Paige's autobiography reads:  "Maybe I'll pitch forever.  Some say that I already have".  Quite profound.

The Songs and Life of Bobby Goldsboro

When I first began to take an interest in music, Bobby Goldsboro's songs appealed me.  In retrospect, I believe it was because, like Harry Chapin, Goldsboro's songs told a story.  Goldboro's songs were often sullen and melancholy.  For example, "Honey", his biggest hit, was about the premature death of a young wife; "Blue Autumn" was about the lamentations of a man who had lost his love and was awaiting a sad fall season; "Autumn of My Life' was about divorce as was "With Pen in Hand".  "I'm a Drifter" talks about a young man looking for purpose in his life.  Looking back, I wonder why did I buy this guy's 45's and LP albums??

In the early 70's, Goldsboro had his own TV show which featured diverse guests such as Mac Davis, B.J. Thomas, Seals and Croft, Kenny Rogers, Henry Mancini, and Roger Miller.  Around that time, Goldsboro founded the "Sound Shop" recording studio.  Later, he began to write and produce children's songs.  Contrary to popular belief, it was Mac Davis, not Goldsboro, who wrote the hit "Watching Scotty Grow".  Davis often joked how his own son, Scotty for whom the song was written, thought that Goldsboro was his father.  I particularly liked a muppet-like character on the show named"Calvin Calevaras" the jumping frog from Calevaras County (like the Mark Twain story).

In reading his bio inside the album cover of "Bobby Goldsboro's 10th Anniversary Album", I learned that he was a lifelong fan of the Cleveland Indians and was a guitarist in Roy Orbison's band.

The song "Honey" was originally recorded by Bobby Shane, of the Kingston Trio, and written by Bobby Russell, one-time husband of Vicki Lawrence.  Russell also wrote O.C. Smith's "Little Green Apples" and the Vicki Lawrence hit "The Night the Lights Went out in Georgia". 

Some critics have argued that "Honey" was probably a big hit like the movie "Love Story" not because of their unique story lines but rather the timing of their release.  America was in the midst of the Viet Nam war, protests and racial riots were breaking out throughout the country.  Some say that they were a form a escapism from America's ills.  While the times enabled "Honey" to get plenty of air time over the radio, his song "Broomstick Cowboy", with wonderful though-provoking lyrics and a philosphical love song about a father musing over this son one day becoming a man, was viewed as a protest song against the Viet Nam war.  Click here for the lyrics and vocals.

Later in his career, he wrote the coming of age ballad "Summer, That First Time" which could have been the theme song for "Summer of 42".  Other significant work include his song "Hello Summertime" featured on Coke commercials in the mid-70's and the theme to the Burt Reynolds show "Evening Shade".

In writing this blog, I may have discovered my affinity for his music.  The lyrics of his songs are deep and thought-provoking.  The stories are poignant and real-life.   The individual himself is known for his humility and quick wit.  His career has spanned over four decades and he has constantly re-engineered himself to adapt to the times while maintaining his core values and strengths.  Perhaps Bobby Goldsboro is a role model for anyone who either aspires for or has achieved success in life.

Spring is getting near

Just the other week, we noticed that around 6pm, there was still daylight.  In the mornings, we have begun to see daylight around 6:30am.  Though the length of daylight started increasing gradually since December 21st, it seems to have appeared out of the blue one day.

Now that we have passed the long, dark, and cold month of January, this increased daylight raises one's awareness that spring cannot be far away.

I say that only to look out the back window and see snow still covering the ground from our last storm.   Hopefully, we have seen the last of winter storms for this year.

Nevertheless, I am looking forward to getting out in the yard and tending to my outdoor chores.  I am looking forward to seeing the bulbs, which I planted last fall, begin sprouting green shoots.  And, I am looking forward to going to work and returning home in the daylight.

Finally, Daylight Savings Time is just around the corner, too.

Pet Peeve - Failure to Acknowledge

We all have them.  I am sure there are some we share in common with each other.  Some are unique to us. 

My colleagues at work can probably rattle off my pet peeves without much thought.  I have a feel for some of theirs. 

One of my biggest peeves is when you encounter someone in the elevator, look them in the eye, they look you in the eye, you say "hello" and they say nothing.  I used to think that I just did not speak loudly enough for others to hear.  Or, I would rationalize that they were probably thinking about their job, their e-mail awaiting them, etc.  Then, one day I encountered someone in the elevator who said nothing to acknowledge my "hello" only to see and hear them animately greet someone else when the elevator stopped at another floor and got on.   Then, it occurred to me that people actually feel either too uncomfortable or too good to say "hello" while in elevators.  I have no other explanation since eye contact was made. 

After all these years, I have not figured out how to respond to these non-responses.  Typically, I just ignore the slight.  What I have decided, though, is that I will go out of my way to acknowledge anyone who says hello to me on the elevators or in the hallways, etc.   I cannot control the behavior of others but I can control how I respond. 

Baseball Cards

I got my first baseball cards in 1966.  I remember that the bubble gum was real hard and lousy tasting.  The cards were quite interesting, filled with all kinds of numbers and strange abbreviations:  AB, H, ERA, BB, SO, HR, SLG, SB, CS, etc.  The cards did not even have a legend to decipher these strange codes.  What as an 8-year old to do?  Well, I started watching the NBC Game of Week each Saturday.  The game was called by Curt Gowdy with Sandy Koufax and PeeWee Reese.

After a while, some of the codes began to make sense. 

But, what I really remember were the first players' cards I had:  Ken McMullen; Bill Singer; Joel Horlen; and Bill Freehan.  I suspect that some of these were from my brother's packet.  I really got excited when these players' teams were on TV.  I would keep up with them via the daily boxscores even though they weren't on the RedSox.   I did not begin pulling for the RedSox until a year later.

To think that today there is a whole industry devoted to baseball card collections, trading, and autographs. 

Other "Rip Van Winkle" moments

I am sure that most of us have had them.  It is as if these things happened overnight.  I suspect we really knew that these things were going on based upon conversations with friends and family.  Two other moments come to mind for me.

I used to belong to the Columbia Record club.  You know the one.  Get 12 record albums for $0.99 (plus shipping & handling) and agree to purchase so many at the regular price within a couple of years.  In the late 80's, the selection for LP's and cassette tapes was diminishing.  CD's had become the rave.  Unfortunately, I had to go buy a CD player and figure what to do with and how to play all my music contained in the older formats.

We used to go to Blockbuster to rent movies.  At first, the DVD section was relegated to a small corner of the store.  Slowly, I saw how the DVD section continued to encroach upon the VHS space.  Ultimately, the VHS space became the stepchild of rental selections and relegated to its own corner.  Upon seeing this, I realized that I must have been the only person in Richmond who did not own a DVD player.

Finally, after 120 million people had purchased iPods, I recognized that once again I was behind the wave.  When Dr. Charles Stanley of InTouch Ministries mentioned podcasts available from his website, I realized that iPods had become a major player in the audio market.

I am hoping that others, too, have had such moments lest I am relegated to a life of being the modern day Rip Van Winkle without the benefit of having snoozed for 20 years. 

Mattress Retailers and Sales

How often do you buy a new mattress?  For me, at least 10 years can elapse in between purchases.  So, I ask: why are there so many mattress stores and so many mattress sales in Richmond, VA?  If so many people are buying new mattresses where are the old ones going?  Perhaps to a mattress landfill somewhere.

Perhaps I am the exception and people buy new mattresses every few years.  Nevertheless, I often wonder as I ride down West Broad Street how so many mattress places stay in business.   On Broad Street alone, I see "Mattress Warehouse", "Mattress King", and "Mattress Discounters". 

Perhaps I am missing out on one of life's great secrets:  buy a new mattress every 2-3 years whether you need to or not. 

Eastman Kodak

Over the years, I have had a few "Rip Van Winkle" moments.  One in particular was in 2006 when Lynn sent me to CVS to pick up some film.  When I got there, I had trouble finding 35mm film for Lynn's camera.  After about 10 minutes of looking around, I finally asked a clerk who pointed me to small section on shelf which contained just a few rolls of such film. The prominent yellow Kodak box was nowhere to be found.

I remember the years when Kodak and Fuji film boxes lined the photography section at stores.  I recall how Kodak film seemed so expensive particularly those that included development services in the price.  I recall using other Kodak products duirng those days when I dabbled in black & photography development.

Turning back to the CVS experience, I told Lynn that world had turned to digital photography and that we need to get such a camera.  Suddenly, my prized Olympus OM-2 camera seemed like a dinosaur. 

Kodak is another example of a company whose once pre-eminent position in its market is long gone and it is forced to re-engineer itself.   The town of Rochester, too, has had to adapt to the reduced employment opportunities from Kodak.

One can only imagine how things have changed in the City of Detroit and State of Michigan. 

"The Associate" by John Grisham

Lynn and I just finished this book.  Like many of the Grisham books we have listened to over the years, the story was riveting and at times had us on the edge of our seats.

The story involves a young and recent law school graduate named Kyle McEvoy who has a brilliant legal career ahead of him.  But, Kyle has a dirty secret from his college days that has come back to haunt him before the career even gets off the ground.

Taking a job in the New York office of the world's largest law firm, Kyle has achieved what many recent law graduates covet greatly.  But, there is a steep price for the $200,000 annual salarly that Kyle is earning: all nighters; 100-hour work weeks; and, no personal life.  To add to the stress of billing mega-hours, Kyle does not even want to be here; rather, he wanted to practice law for the public good not for large corporations.  His dirty secret has caused some "goons" to extort him into taking this job and gaining access to confidential client documents and stealing them.

The story brings in the FBI, DOJ, and some easy to dislike "goons" (one of Grisham's favorite words to describe thugs).

Like some of his other books, it seems as if Grisham has expended so much effort to weave and craft an intriguing story that runs out of steam and the end.  It is as if he says, "I'm tired, let's wrap this thing up and get it to the publishers". 

Lynn and I swear that we have written off Grisham books, for now anyway.

Professional Wrestling

The other day, my brother and I exchanged e-mails about our earliest recollections of this "sport".  We first started wrestling in Florida at a time when a wrestler named Wahoo McDaniel was popular and also played for the Miami Dolphins of the old AFL.  In those days, Wahoo wrestled in the offseason to make extra money.  Wahoo was a "good guy" and we pulled for him and his partner Jose Losario against the feared and masked "Infernos", the "bad guys" managed by JC Dyke. 

My brother and I would go out to the backyard and use the moves we saw on TV like Terry Funk's "Texas Toe Hold" or the Great Malenko's "Russian Sychle".   Fortunately, we did not attempt the "Pile Driver" or other high wire maneuvers. 

In 1978, Henry Winker (Happy Days' "the Fonze") starred in a movie that spoofed wrestling.  "The One and Only" was certainly not a blockbuster hit but provided for some comical insight into wrestling. 

While attending VCU in the early 80's, I met a young man who was training to become a professional wrestler.  He described wrestling to me as a modern morality play: good versus bad.  He would not admit that the matches were staged but would not deny it either.

Over the years, wresting has taken on more glitz, glamour, and marketing with female managers, women wrestlers, and Las Vegas-like settings.  In short, this once strange "sport" has come to mirror our society in many ways.  I will admit, though, to having attended live matches at the Richmond Coliseum which were certainly worth the price of admission. 

On the way to the Goochland dump today...

As I drove down US 522 this morning and rounded the narrow and sharp bends in the road, I encountered fellow Goochlanders driving in the opposite direction.  In the span of 10 minutes, I encountered three friendly drivers who waived.  I first noticed this when we first moved to Goochland in 1996.  Over the years, it seems as if the waivers have declined.  It is nice to see that Goochland, which Lynn and I consider home, has not completely lost its rural personality and friendliness that so attracted us to remain here.

On the return trip home, I initiated a few waives myself. 

I hope and pray that Goochland never loses this personality.  It is so refreshing in a world today that has become too busy, insular, and self-centered. 

Locker Room Interactions

I just started going to the gym regularly about 2 1/2 years ago.  This was a way to prepare mentally and physically for my 50th birthday that was looming around the corner.

In the course of this, I have encountered many guys in the gym's locker room either preparing for or returning from a workout.  Some speak.  Others just grunt or nod.  Some simply ignore you.  Interesting behavior.

Nonetheless, yesterday as I was dressing from a good workout and shower, I was part of an interesting interaction.  Envision if you will, 3 men:  one Hispanic; one Caucasian (and Jewish); and me, a Japanese-American.   The two other men are lawyers, both litigators and extremely intelligent.  Yet, in the locker room we are all reduced to men trying to attain a level of good health via exercise.

I have known these men for several years, the Caucasian one for almost 30 years.  Yet, the ethnic differences, the office status differences, and all other distinctions are forgotten, at least temporarily, as we 3 engage in friendly conversation.  On this day, we all 3 agreed that going to the gym is a good thing yet we all bemoaned that our waist lines have not reflected this and acknowledged we need to "eat better".  Finally, we agreed that our bodies are better prepared to shovel snow and then we begin, like men do, comparing how long it takes to shovel our respective driveways.

My only regrets here are that I waited so long to commit to a regular exercise regimen and look at all the good comeraderie I have missed over the years. 

"Hope springs eternal in the human breast"

The phrase of "Hope Springs Eternal.." originates from a line in Alexander Pope's poem, An Essay on Man, written in 1733.

Here in Goochland, we had a dusting of snow last night/this morning.  Snow is still blanketing the ground from two previous storms.  More snow is in the forecast for Monday.

Yet, in seeing this countdown clock, below, in today's Boston Globe, I feel a little reinvigorated that baseball is just around the corner. 

Though my obsession with my Red Sox has diminished in recent years thanks to World Series Championships in 2004 and 2007, the same sentiments of hope and excitement still arise when talk turns to Spring Training. 

Perhaps Red Sox baseball, first made known to me in the Summer of '67,  is still that avocation for me; an avocation from the daily grind of office politics, the follies of human behavior (including mine), and the frustrations of life. 

Before too long, "Play Ball" will be heard in the airspace of Florida and elsewhere.  Yes, hope does spring eternal.

Diversity in America's Civil Rights Movement

As I continue to delve into this topic (since this was my week to lead our team's daily prep sessions), I grow more fascinated by the diversity of individuals who played significant roles in America's Civil Rights movement.

Below is short list of individuals.  Interesting to note how President Johnson, a Southerner, and Robert Kennedy, a Northerner from a privileged background, played major roles. 

By clicking on each individual's name, you can read more. 


1. Medgar Evers

2. Rosa Parks

3. President Lyndon B. Johnson

4. Thurgood Marshall

5. James Meredith

6. Robert F. Kennedy

7. Ralph Abernathy

8. Julian Bond

9. John Lewis

10. Whitney Young

11. For a larger list:

Studies in Black History

As part of our daily prep sessions at work, 10 minutes during which we discuss our firm's standards and client service, we are covering diversity as part of Black History Month.  It is truly amazing as to the many, yet unknown, contributions made by African Americans over the years.  Below is one example:

Thomas L. Jennings, born in 1791, is believed to have been the first Black person to receive a patent for an invention. He was 30 years old when he was granted a patent for a dry cleaning process. Jennings was a free tradesman and operated a dry cleaning business in New York City.

The list of other contributions is too lengthy for a blog.  Suffice it to say that it is an interesting study.

"Sullivan's Travels"

Below is a description of a profound scene from Preston Sturge's movie 1941 "Sullivan's Travels" starring Joel McCrea and Veronica Lake.   In writing and producing this movie, Mr. Sturges was attempting to lampoon the movies of Frank Capra. 

"Through the foggy mist rising off a swampy bayou and with low organ music playing "Nobody Knows the Trouble I've Seen", a rural Negro church comes into view. A black preacher (Jess Lee Brooks) instructs a helper named Charlie to pull down a white sheet tacked to a piece of wood - a makeshift projection screen. The black parishioners are told that there's going to be "a little entertainment" - a pleasure that they will share "with some neighbors less fortunate than ourselves." The first three pews are cleared for the convicts, and the black worshippers are also instructed with a Biblical lesson that "neither by word, nor by action, nor by look to make our guests feel unwelcome, nor to draw away from or act high-toned. For we's all equal in the sight of God." During a community chorus of the old Negro spiritual "Go Down Moses", an unconventional musical number with an appropriate, empathic refrain of "Let my people go," the downtrodden, weary convicts shuffle (with the clanking of chains) toward and into the church in pairs. At a low angle from the front of the center aisle of the church, the camera focuses on the men's chained legs - an unusual chorus line - as they march in.


After they are seated, the lights are dimmed and a creaky old projector begins showing a 1934 Walt Disney cartoon - Playful Pluto - starring Mickey Mouse and Pluto [one of the last black & white cartoons Disney made]. The organ player accompanies the silent cartoon with a musical score. The convicts and churchgoers immediately begin laughing, guffawing, and smiling at the crazy antics of the mouse and dog - especially when Pluto gets stuck on flypaper and attempts to extricate himself but becomes even more entangled - a relevant image for Sullivan's situation. Sullivan sits glumly at first, but then looks around with amazement at the uproarious laughter from the audience. Soon, he irresistibly joins them in the infectious laughter, rhetorically asking himself: "Hey, am I laughing?" Sullivan suddenly realizes that humorous movies, like religion, are the therapeutic solution to the pain of poverty or to the enmity between races - comedies help people temporarily forget their troubles, release their suffering and escape from the hardships of the world. Even the warden's face is lit up with laughter."

Source for the above, click here.

After Sullivan (played by Joel McCrea) gains his release from the chain gang, he reminisces over his experiences and the camera replays the laugher scene in the movie theatre to focus on the laughing inmates' faces and Sullivan muses:

"There's a lot to be said for making people laugh! Did you know that's all some people have?"

"Shadow Ball"

Today in history, the great Negro Leagues pitcher Satchel Paige was nominated for induction into Baseball's Hall of Fame.  One cannot help but wonder what he and other fellow Negro Leaguers could have done in the Major Leagues were it not for the color barrier at the time.

There were many great players such as Josh Gibson, Buck O'Neill, and Jackie Robinson.  The latter made it to the big leagues and had an immediate impact despite facing a torrent of racial discrimination.

In the Ken Burns series "Baseball", he featured the Negro Leagues in the "5th Inning" entitled "Shadow Ball". 

Thankfully, the color barrier was broken and major league baseball today in America is diversified with African-American, Hispanic, and Asian players. 

For more on Satchel Paige, click here.

The future of hardback/paperback books....

The publishing industry has had a long and time-honored business model, distribution chain, and marketing system.  Like the newspaper, magazine, and recorded music industries, the book publishing industry is in for some turbulent times.  The technological changes brought on by the internet, smartphones, and other digital devices are causing the landscape to shift dramatically and metaphorically like the potential impact of movement in the San Adreas fault lines on California.

The options available for today's consumers include Amazon's Kindle with e-books starting at $10.99, audiobook downloads from Audible.com, iTunes, and recorded books on CDs.  Barnes and Noble has developed an e-reader of its own.  Apple just introduced the iPad. 

What are the book publishers to do?  Not that they would ask me, but I would recommend that they initiate a massive research program to understand the consumer preferences of the various demographic groups and target such masses accordingly.  Also, they need to forge strong and symbiotic relationships with the tech giants such as Apple, Amazon, Google, etc.  McMillan has a relationship with Amazon.  Such research efforts may be underway. 

It should be very interesting to see how this all unfolds in the months, not years, ahead.  The pace of change is just that fast.   Unless these industries adapt and change their longstanding models and attitudes, they most certainly face a much different and less profitable future.

That's why they played the games....

The sports pages I was reading over the weekend pretty much handed the Lombardi Trophy to Peyton Manning and the Colts.  Though it started out seeming to be merely a formality with the Colts dominating early on, the game was quite good as the Saints' coach made some gutsy calls and his Saints came out the victor.

Congratulations to the City of New Orleans and Saints football team.

"Front of the Class" - the Brad Cohen Story

Last night on CBS, The Hallmark Hall of Fame featured this inspiring movie based upon the true story of Brad Cohen.  Brad grew up with Tourette's Syndrome which his effected education, social life, and family relationships. 

But, Brad looked upon his illness as a great teacher.  He did not hide behind this illness but rather sought to pursue his dreams despite it.

For more on Brad, his life, and the movie, click here.

I definitely recommend this movie.  It can serve as an inspiration to us all.

32" of snow in Sandy Hook, VA since December 18th (unofficial)

This is an unofficial measurement.  Nevertheless, I do not recall ever seeing so much so snow in central Virginia.  For those of us who rely on wells for our water, this slow seepage of melting snow should help the underground water tables.

15" in December
11" January 30-31
6" February 5-6

Lessons for me for next year:

1.  stock up on icy melt
2.  consider purchasing a snow plow or blower

Goochland Places

When Lynn and I first moved to Goochland in 1996, it was very rural.  This rural feel is what attracted us and resulted in our decision to buy a home here.  I recall how very little we knew about the area and its retail offerings back then.

A few years back, a shopping center was built near the courthouse area.  This shopping center is now a center of activity with its Food Lion, Subway, ABC Store, Dollar General, a pharmacy, a video store, a Chinese restaurant, and Dollar General.  Plus, there is a Hardees nearby for the less health conscious.

In recent years, our Goochland community has added some unique retail establishments in the area which now includes:

Java Jodies -- coffee and sandwich shop
White Hawk -- music cafe
Three Fellars -- Gluten free bakery
Nadolski's Butcher Shop

In nearby Hadensville, there is a drive-in movie theater which opened last year.

These unique shops coupled with traditional shopping selections at the shopping center have added a nice touch of diversity and speciality for Goochland residents and visitors.   I wish all these retailers success in our county and particularly during these economic times.

"Criminal Minds" TV Show

Lynn and I first discovered this show on New Year's Day.  A&E had a "Criminal Minds" marathon.  I sat down around 12 noon to catch the first episode that piqued my curiosity.  Then, Lynn got interested and watched a few episodes in between caring for her mother.  The next episode followed right after each other.  Typically, the opening scene just intrigued me enough to keep me from switching channels or, better yet, turning off the TV.  Well, we turned off the TV around midnight having watched 12 episodes.  We are now hooked.  I cannot recall the last time, if ever, I sat in front of a TV for 12 hours.

By the way, for more information about this show, click here.

The show, unlike other crime shows that focus on the victim or the crime scene, focuses on the criminal, his/her profile, and what they need to do to catch the "unsub" which denotes "unknown subject".    The "good guys" are group of FBI profilers who comprise the BAU (Behavioral Analysis Unit) who based in Quantico, VA.

Got to wrap up and post this blog because A&E has 4 hours of "Criminal Minds" tonight -- who needs the Super Bowl when "Criminal Minds" is on.

Politicians vs. Economists & "Free to Choose"

In the early 1980's, I was introduced to Dr. Milton Friedman's "Free to Choose" series on PBS.  Dr. Friedman discussed very frankly the difference between politicians and economists.  He cited specifically the German economy right after WWII which was in complete ruin.  Hyperinflation was rampant.  Prices went up every few hours.  The citizens carted their German Marks around in wheelbarrels.  The politicians' answer to the problem was to print more money.  They crowed about the very effiicient and high speed printing presses the German engineers designed.  The politicians viewed the better printing presses as the solution to hyperinflation.  The economists prescribed reducing the money supply.  When the politicans finally relented, hyperinflation cooled and the impostion of free market policies engendered an economic boom in Germany. 

Politicians were amazed, took credit, and hailed this the "German Miracle".  Economists were not surprised and called it simply managing the money supply. 

When Federal Reserve Chairman Paul Volcker took drastic measures to rein in on US inflation in the early 1980's, he took heat from the politicians.  Yet, Mr. Volcker's medicine worked.  Though we went through a deep and painful recession, 15% inflation rates eventually disappeared and the economy recovered..  Politicians were amazed.  Mr. Volcker was not.  He knew what had to be done. 

Dr. Friedman cited many other similar instances of the dichotomy between politicians and economists. 

As politicians will rush to grandstand and make public appearances on talk shows as they prepare for the mid-term elections, we should all listen and then contrast that with what the economists are saying.  I suspect we will see more of what Dr. Friedman cited in "Free to Choose". 

Remembering Harry Chapin - a humane person and great story teller

His songs "Taxi", "Cat's in the Cradle", and others always contained a thought-provoking story.  I will always remember the final lyrics of both songs:

"Taxi" -- "she was going to be actress and I was going to learn to fly.  And now, she's acting happy inside her handsome home.  And, me I am flying in my taxi, taking tips, and getting stoned.  I go flying so high when I'm stoned."

"Cat's in the Cradle"
I’ve long since retired, my son's moved away

I called him up just the other day........

I said "I'd like to see you if you don’t mind"

He said "I'd love to Dad, if I could find the time.

You see my new jobs a hassle, and the kids have the flu.

But It's sure nice talking to you, Dad,

It's been sure nice talking to you........"

And as I hung up the phone it occurred to me

He'd grown up just like me,

My boy was just like me..............

In addition to being a talented singer, writer, and musician, he was philantropic.

He wanted to do something for the poor and hungry.  He could not accept the fact that Americans went to sleep hungry.   He lived by his quote:
“Our lives are to be used and thus to be lived as fully as possible, and truly it seems that we are never so alive as when we concern ourselves with other people.”

I do not keep up with music as I once did.  I wonder if there is or ever will be another Harry  Chapin on the music scene.

Blogger's Block - Winter Doldrums

This winter certainly qualifies as the year of the snow storms.  Hard to believe that more is in the forecast this weekend. 

I find myself these days reflecting like the late, great Rogers Hornsby:

“People ask me what I do in winter when there's no baseball. I'll tell you what I do. I stare out the window and wait for spring.”  -- Rogers Hornsby, baseball great

Lynn and I are ready for the spring not that we are wishing our lives away.   I was actually reflecting last night upon coming days out in the yard cutting grass, trimming, and weeding.   Then, come July I will bemoan the heat and humidity. 

Two challenges to permanent change

Dr. Steven R. Covey, author of the "7 Habits of Highly Effective People" often talks about the importance of action.  Repeatedly throughout his work in the "7 Habits..." and "The 8th Habit", Dr. Covey stressess that much of  he and other management gurus teach is common sense.  The problem is that common sense does not equal common practice.  For example, it is common sense to do cardiovascular exercises to keep our heart strong.  It is not common practice.  It is common sense not to smoke tobacco products yet many still do and often go to great lengths to smoke given the smoking bans now in place.   Recently, I have witnessed many smokers braving the cold elements outside to smoke throwing all common sense out the window.

Another challenge we face in making change permanent is the ability and commitment to sustain those changes.  It is so very easy to revert back to old behavior once we have some progress or had the spotlight turned away from us.  For example, I have observed many times how individuals expend much effort and resources to lose weight only to gain it back and then some more in time.   Also, an employee will change behavior for a while after a counseling session or hard evaluation only to slip back to their old ways once the proverbial heat is off.

So, to effect a permanent change:  1) put that habit into practice and 2) commit oneself to that habit and 3) sustain the habit despite temptations otherwise.